Updated General Terms of Confortica.es

1. Scope

These General Terms govern the contractual relationship between AVRORA BUSINESS SOLUTIONS S.L. (hereinafter, “Confortica.es”) and customers who buy products through the online shop. They apply to all orders placed in mainland Spain and Portugal, with the logistical specifications detailed for each product.

2. Customer Obligations

The customer undertakes to:

• Provide accurate information during checkout.

• Accept the standard delivery time slots (morning/afternoon) set by the carriers.

• Check the dimensions of the products and access to your home before placing the order.

• Bear the costs of cranes or special equipment if needed for delivery.

3. Pricing and Payment Policy

3.1 Cost Structure

• Prices in euros VAT included, excluding shipping costs calculated by destination, weight and dimensions.

• Delivery charges to Portugal vary by area, with restrictions for upholstered products.

3.2 Payment Methods

We accept:

• Credit/debit card (processed through the secure BBVA platform).

• PayPal.

• Bank transfer 

4. Order and Delivery Management

4.1 Delivery Times

• Maximum 30 working days for standard courier.

• Up to 45 days for specialist furniture transport1.

• Exceptions for holiday periods (August, Black Friday) or force majeure

4.2 Receipt Protocol

The customer must:

• Be present on the agreed date/time slot.

• Check the condition of the packaging and products before signing the delivery note.

• Report any anomalies immediately by email to info@confortica.es

4.3 Failed Delivery Costs

These apply when:

• The customer is absent on the agreed date/time.

• The customer is unable to accommodate standard time slots.

• Cancellation after dispatch.
  Consequences:

• Shipping/return costs are passed on (minimum 20% of the order value).

• Maximum storage of 10 days at the warehouse, with an additional charge of 20% per month after that period.

5. Updated Returns Policy

5.1 Right of Withdrawal

• 30 calendar days from receipt to exercise the right.

• Excludes personalised or perishable products.

5.2 Return Conditions

• Products in their original condition, with packaging and accessories.

• Handling prohibited beyond a basic check.

5.3 Transport Costs on Returns

Key updated clause:

• The customer bears 100% of transport costs si:

  • The return is requested after dispatch.

  • There are failed deliveries attributable to the customer.

  • The delivery date is changed, requiring a temporary return.

5.4 Returns Procedure

1. Written notification by email or registered letter.

2. Coordination with the carrier for home collection.

3. Warehouse check before processing the refund.

4. Maximum of 14 days for the refund after verification.

6. Retention of Title and Risk

• Confortica.es retains ownership until payment in full.

• The risk of loss/damage passes to the customer on delivery.

7. Territorial Limitations

• Logistical restrictions for:

  • Upholstered products (outside the mainland).

  • Deliveries to areas without paved access within 20 metres

8. Contractual Changes

Confortica.es reserves the right to:

• Update prices and conditions, always applying the version in force at the time of the order.

• Withdraw products from the catalogue without prior notice

9. Dispute Resolution

• Jurisdiction: Courts of Alicante (Spain).

• Option to use alternative dispute resolution platforms (RAL)